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  1. Why join XOX365?

    XOX365 is safe, secured, regulated and licensed by First Cagayan Leisure & Resort Corporation (CEZA). Offering distinguish and prominent state-of-the-art Live Dealer Casino, Sports, Keno, Lottery and many more. You will discover real exciting gaming leisure with attractive promotions, bonuses, highest rebates and loyalty program.

  2. How do I open an account with XOX365?

    Just visit xox365.net, click “Join” button which you will be guided with easy steps and your way for more exciting experience.

  1. How to open an account with XOX365?

    We make it hassle-free, fast, and simple to open your account at XOX365. On the home page of XOX365 website, click on the " Join " button on the top right-hand corner of the page and you will be brought to the registration page.
    Please fill in the following information:

    1. Username : Please name your unique identifier that you will use to login with.
    2. Email address : Please ensure that you enter a valid email address that is only accessible by you. Important account management notice or product announcement which is specific to your account will be sent to your email address.
    3. Full Name : Please make sure that you enter a valid Full Name for payment verification purpose.
    4. Contact Number : Please provide a valid contact number for better assistance and for your account safety.
    5. Password : This is not case sensitive, but must be between 8 to 10 characters long that consists of letters and numbers (two numbers minimum). Always remember to keep your password confidential.
    You will also be asked to accept the XOX365 terms and conditions and confirm that you are over 18 years of age.

  2. What if I encounter password error?

    For situation such as password error, kindly check and make sure your password is being entered correctly, it needs to be between 8 to 10 characters, 2 or more of which need to be in numbers. If not resolved, please do not hesitate to contact our Customer Service Support representative on Live Chat or email us at [email protected]

  3. Is my personal information and transaction secure?

    Our site is developed with your personal privacy and security as our primary concern. XOX365 is regulated and will not disclose your personal information which employing the highest standards of data encryption to any third party unless required to do so by applicable laws and regulations or a court order.

    XOX365 reserve the rights to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for the completion of payments for services provided through our website.

    For every personal information supplied by users is transmitted via Secure Socket Layer (SSL 128 bit encryption Standard) and stored in secure operating environments that are not accessible by the public. For any internal access to all data is limited and strictly monitored.

  4. Account Safety
    How to get my account safety fully validated for my account?

    You will need to enter accurate information such as “Update Profile”, “Banking Details”, “Contact number”, “Email Address” to get full validation. Please make sure your contact number and email address is correct before verifying it.Note: Please contact our Live Help if you need to change your email and phone number before verification request is sent.

  1. How to Deposit?

    You are just a step away before placing bets in XOX365, you will need to fund your account using one of the following below deposit options:

    1. Bank Transfer via your local bank account

    XOX365 are favourite for our speedy crediting of funds to your account and experience. Thus, please use above recommended deposit options as described above. We do not accept all kinds of deposit by "Cheque" or "Bank Draft" (Company OR Personal Cheque) as your deposit method.

    How do I make a deposit using Bank Transfer?
    Bank Transfer is a deposit service that is available from the following countries only:
    Australia with AUD - denominated account

    Procedure 1: Kindly contact our Customer Service Support to obtain our details. Click Live Chat icon
    Procedure 2: Please arrange for the deposit of your funds into the provided bank account.
    Procedure 3: Kindly login into your XOX365 account,

    1. Click on Deposit
    2. Select Bank Transfer Method
    3. Enter all the requested information on the page and click submit
    4. You will receive a transaction ID once your submission is successful.
    Notes: Your transaction ID is not a proof of your deposit until your fund is confirmed and verified.
    Refer to procedure 4.

    Procedure 4: Upload a copy of the official receipt.
    Notes: Please note that your deposit through Bank Transfer will be processed and reflected in the Main Wallet when the funds are received by our bank.

  2. How to Withdraw?

    Withdrawal is fast and efficient. You can withdraw funds from your XOX365 account via the following methods:

    1. Bank Transfer
    Documentary Requirements
    When processing your withdrawal request, we may, at our discretion, request for one or more of the following documents:
    1. One (1) copy of your photographic ID with clear visible photograph must be submitted before and held on file.
    2. One (1) copy of the bank account statement for the beneficiary account must be submitted and held on file.
    3. One (1) copy of the beneficiary credit / debit card (both front and back) must be submitted and held on file.

    First Time Withdrawal

    For your first withdrawal request, you will require to sent us all of the necessary details for your safety as regulated in accordance with W88 withdrawal policy, then you should allow 3 business working days for this information to be reviewed/verified prior for our designated team processing your withdrawal smoothly and efficiently.

    Types of Withdrawal below:
    How do I withdraw funds using Bank Transfer?

    XOX365 allows member to request for withdrawals to be paid directly to their bank accounts.
    Bank Transfer is open to W88 members registered from the following countries:

    1. Australia with AUD - denominated account
    In order to request for a withdrawal to be paid into your bank account, select “Bank Transfer” under the Withdrawal menu. Enter the amount you wish to withdraw and provide your bank account information:
    1. Bank Account Name
    2. Bank Account Number
    3. Bank Name
    4. Bank Branch
    5. Bank Address

  3. How long will I receive my money?

    For your account safety and implemented measured, so long we have received all details needed and processed any information you are required to send us in accordance with the XOX365 withdrawal policy, any withdrawal request will be sent to our designated team for processing which is efficient. Withdrawal will be processed within 5 minutes and fund received within 15 minutes.

  4. For XOX365 “Deposit” and “Withdrawal”, will there be any charges?

    XOX365 will NOT charge our members for any deposits and withdrawals made to their accounts. Thus, please be informed that many selected banks, e-wallets or credit card company will have an additional transaction fees which W88 will not absorb the charges. For better details with your bank, kindly check with your selected bank for the transaction fees. XOX365 which may, at our sole and discretion, has the rights to terminate or remove the offer provided and firm policy on our terms & conditions applied.

  5. What is the meaning of Wallets in XOX365?

    2 main categories of wallets – Main and Products wallet

    1. XOX365 “Main Wallet” balance displays the total amount that can withdraw via various banking methods or transfer to Products Wallet to fund betting transactions. All newly successful deposits are updated to this balance instantly.
    2. Balance of products amount is available for betting in the following respective products.
      1. Sports: For Sports Book betting or Horse Racing
      2. XOX365 Live Casino: All time state-of-the-art XOX365 live casino, Slot Games and all other under Games.
      3. Lottery: For digit betting products like Keno

    From the above, every member will be able to fund transfer from “Main Wallet” to the chosen “Product Wallet” or between products wallet by selecting the desired wallet from the TRANSFER FROM / TO drop down list. So any further assistance, kindly contact Customer Service Support.

  1. How do I join a promotion?

    XOX365’s promotion may be sent directly to your inbox, so you can keep up to date with our most recent offers. Alternatively you can visit our Promotions page for own understanding and interested choice to see what is currently available or email to us [email protected] for further enquiries. Terms and conditions applied to be eligible which is important to read it.

    To avoid being not eligible or missing out on great deals, every member is required to Claim their Promotions as per instrcutions guideline stated before promotions is overdue and NOT able to enjoy XOX365’s highest benefits.

  1. What is Cash Rebates?

    Cash Rebates is entitled for all XOX365’s members based on their weekly total amount wagered in Live Dealer Casino, Sports, Lottery and Slots selected games only.

  2. How does the Cash Rebate works?

    Cash rebate will be calculated based on the Promotion entitlement for each product that is eligible for the member. This will be based on the member’s Daily total amount wagered on the rebate entitlement.

  3. Is there any rollover requirement for rebates if I would like to do a withdrawal?

    No rollover requirement is needed. Please contact Customer Service Support Live Chat for more details or related concerns.

  4. How do I check my rebates?

    Kindly log into XOX365 and proceed to “Deposit” statement history. There will be a remark that indicates the rebates with amount.

  1. What is Rescue Bonus?

    Rescue Bonus is entitled to All XOX365's members based on their total loss amount in XOX365.

  2. What is difference between Rescue Bonus and Slots Rebate?

    The Slots Rebate is calculated based from your total turnover that you have played while Rescue Bonus is based on your total loss amount.

  3. When can I claim for my Rescue Bonus?

    You are eligible to claim when you have a total loss on a specific time frame. Please refer to T&C.

  4. Is there any rollover requirement for Rescue Bonus if I would like to do a withdrawal?

    Yes, you need to complete the rollover requirement before you can submit for a withdrawal.

  1. Live Casino
    1. How can I be sure that XOX365 Live Casino is fair?

      XOX365 is Asia’s leading brand fully licensed and regulated by First Cagayan Leisure & Resort Corporation (CEZA) which is secured and with fairness. All transactions are monitored.

    2. Return To Player (RTP)

      XOX365 is regulated and fairness for all members. Return to player percentage, or RTP%, is a measure of returns awarded by a game as a percentage of all bets made. The following table describes the calculated theoretical average Return To Player percentage for each game. These values are the mathematical calculation, based on the game design, including all possible results, and influencing factors such as number of decks, etc, and represent the expected average performance of the game over time. These values are based on historical records, and do not necessarily represent expected future payouts.

      1. Baccarat RTP is 98.75%
      2. Dragon Tiger RTP is 98.90%
      3. Roulette RTP is 97.30%
      4. Sic Bo RTP is 90.63%

    3. What would happen if a dealer makes a mistake?

      For such unlikely event that a dealer makes a mistake, XOX365 casino Pit Boss will be called to adjudicate on the situation. If the game can be continued, it will be resume fairly but if otherwise, the game will be cancelled and all bets returned.

    4. Can my bets be reversed or cancelled?

      No. All bets placed are final and not able to reverse or cancel.

  2. Sports
    1. What is Sports?

      Sports is widely known for betting options and favourite among many.
      There are 5 providers currently which offering by XOX365 with a lot of betting types:

      1. CMD368
      2. W BET
      3. BBIN
      4. PINNACLE
      5. TBSBET

    2. Is there a minimum or maximum bet limit?

      In Sports book, mostly are set with a minimum and maximum bet which also varies according to the event/match involved. XOX365 advised to check rules and bet limit table for each game and bet types before placing any bets.

    3. Eligible to claim sign up bonus?

      Every new members can only claim one (1) Sign Up bonus during first time deposit and fund transfer into selected wallet. Existing member will not be able to claim for this bonus if claimed previously.

    4. Can my bets be reversed or cancelled?

      No. All bets placed are final and not able to reverse or cancel.

    5. Which kind of browser works well with Sports?

      Covering all major browsers such as IE6 & above, Firefox, Opera, Chrome, Safari and many more works well.

  3. Fishing
    1. How many Fishing game provider XOX365 offering?

      Fishing become the most popular arcade fishing game that delivers exciting experience for players when they explore the deep sea. We have two major providers, which are JILI fishing and Spadegaming Fishing offer the unique fishing experience on mobile. Catch every single fish by aiming and shooting your power nets in order to achieve the highest rewards. Here the chance to experience a true-to-life fishing even not going out to outdoor.

      1. JILI Fishing
      2. Spadegaming Fishing

  4. Lottery
    1. Does XOX365 offer Lottery?

      Yes we do offer a lot of Lottery type as below:

      1. QQ Keno
      2. BBIN
      3. TC Keno

  5. Slot Games
    1. XOX365 Offering which games?

      Slot game provide a comfortable game section for any players from every part of the world. The most imaginative creations and designs in online gaming are accessible on your mobile now. Our games are easy to be played, which including Spadegaming, TopTrend Gaming, Game Play, Asia Gaming, Joker, Next Spin and more.

  1. Why can’t I log into XOX365’s website?

    Please ensure that you are logging in from a non-restricted country. Adding, kindly clear all your cookies/cache and close browser. Then, open again the browser and try again.

    If your login is still unsuccessful, kindly re-check that you have entered the correct information and try again. If you are still unable to log in, please contact XOX365’s Customer Service Support Live Chat or email us at [email protected]

  2. Why can't I get the installed software to run on my PC?

    High possibility may be due to your PC's firewall or anti–virus software. If you are in a work or network environment, there may be proxy servers in use which prevent access to specific programs. You need administrative rights to your PC or to request our program to be allowed.

    1. Open Norton Internet Security to find out more.
    2. Select Personal Firewall option and enable it.

  3. Technical Safety

    Different kinds of aspects technical safety, hence, below are XOX365’s major precautions that have been established. Physical safety - Our servers are placed in highly protected premises, where all employees have been screened with security clearance. Security breach protection - Our servers are protected by firewall system. Data integrity - All XOX365’s communication between your browser and our servers is encrypted.

  4. Compatibility

    XOX365 recommends Operating Systems, Browsers and Adobe Flash on below details:

    Screen Resolution
    For optimal use of the website, please ensure your screen resolution is set to 1024 x 768 or higher. Please refer to Optimum Screen Resolution to assist you in checking and adjusting your screen resolution if required.

    1. Windows 7, Vista
      1. Internet Explorer 7 or later (download IE 9)
      2. Mozilla Firefox or later
      3. Opera 9.01 or later (download Opera 11.51)
      4. Google Chrome (download Google Chrome)
    2. Windows XP
      1. Internet Explorer 6 or later (download IE 8)
      2. Mozilla Firefox or later
      3. Opera 9.01 or later (download Opera 11.51)
      4. Google Chrome (download Google Chrome)
    3. Windows 2000
      1. Internet Explorer 5.5 or later (download IE 6)
      2. Mozilla Firefox or later
      3. Opera 9.01 or later (download Opera 11.51)
    4. Windows ME, 98
      1. Internet Explorer 5.5 or later (download IE 6)
      2. Mozilla Firefox or later
      3. Opera 9.01 or later (download Opera 11.51)
    5. Mac OS X 10.4 or later
      1. Safari 2.0.3
      2. Mozilla Firefox or later
      3. Google Chrome (download Google Chrome)
    6. Mac OS X 10.3 or earlier
      1. Mozilla Firefox
    Adobe Flash

    XOX365 advise using Adobe Flash version 9.0.115 or later. To check to see if you have a suitable version of Adobe Flash Player, click 'Check my Flash version' which will launch a pop up window advising that 'You have the required version of Adobe Flash Player installed' meaning that you have the latest version of Flash and therefore need take no further action; or alternatively a pop up will ask you to install and run the latest version of Flash. This is strongly recommended.
    We notice that a few features will be missing if you are using IE8 or lower since there is a limited support from Microsoft regarding to latest version of HTML5, CSS3, jQuery2.0, etc. Thus, please use higher IE version to have full usage.

  5. For “Others” enquiries

    If you continue to experience problems, please contact XOX365’s Customer Service Support Live Chat or email to xox365aa@gmail.com if we can be any of assistance 24/7.

  1. What is Mobile and Web Upload feature?

    This " Upload " feature allows member to attach receipts/images at any time from website or while using from your mobile phone.

  2. How do I use this Upload feature?

    It is simple. From our main website, please login to your XOX365 account and click DEPOSIT $ and then choose UPLOAD. As from our mobile site xox365.com, please login to your XOX365 account and then click " UPLOAD ".

  3. What format can I upload?

    You can just simply upload your receipt/images using the following format (GIF, JPG and PNG).

  4. What is the maximum file size can I upload?

    You are able to upload up to 3MB only.

  5. What is submission ID for?

    The purpose is to identify your submission and quote to our Live Help representative for faster checking and quick escalation‎. Thus, please keep it for your record.

  1. If I am facing issues / difficulties accessing XOX365 website or game products, what should I do?

    You are able to reach us anytime or click here for Live Help support.

  2. How do I reach out for high concerning related matters and contact Customer Service Manager in event/case issue for higher level response?

    You are just one step away. Just drop us an email to [email protected] for any urgent issues which related to our website, customer service experience, promotions or technical issues which will be attended by 24/7 service. Or you can email to xox365aa@gmail.com for further enquiries.